Rod Jones
@Rod_Jones_SA
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I help Decision Makers make Good Decisions about Cx and Call Centres. Consultant. Industry Analyst. Writer. Keynote and Motivational Speaker.
Johannesburg, South Africa
Joined November 2010
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I'm so very proud of my (step) son Jacques. He's top of his game in the global liquor industry.
@LoveTequila
explains it all!
Living Proof podcast: In conversation with cocktail guru Jacques Bezuidenhout via
@indaily
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Rod Jones Retweeted
🔴 📺 Exciting news!!Business Day TV Michael Avery will chatting to Andy Searle of BPESA, Sadiq Jaffer of Invest SA / DTIC and Tanya Cohen of the PPGI at 13h30 today about the GBS sector and its possibility to be a growth engine in the aftermath of Covid 19.
Channel 412 on DSTv
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Your Contact Centre - Thought Leadership: Speech Analytics eBook -
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Your Contact Centre - Thought Leadership: FREE Speech Analytics Book -
Thought Leaders know and understand how to use emerging technologies to best advantage,
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Peter Ryan (Ryan Advisory. Canada) introduced 'The South African Value Proposition for GBS' panel featuring Stephan Malherbe (Genesis Analytics), Malebo Mabitjie-Thompson (DTi), H. Karhik (Everest Group). More powerful insights.
#GBSEvent2019
#BPO
#PeterRyan
#Durban
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Fleshing out the discussions: 'Unlocking People Potential' with guests Brandon Aitken ( Webhelp), Lynette Morris (Merchants), Lizelle Strydom (CareerBox), Pearl Zikalala (CCI), Thembinkosi Nene (WNS) and Judy Robison (UCademy). Facilitated by Maryana Iskander
#GBSEvent2019
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Maryana Iskander (CEO of Harambee Youth Employment Accelerator) in conversation with Jon Yarlett (COO, Intelligent Sourcing, UK) unpacking the theme 'Unlocking the People Potential of Africa' at the GBS Investment Conference in Durban.
#GBSEvent2019
#BPESA
#BPO
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The 2019 BPeSA Global Business Services Investment conference kicks of in Durban. Conference Director and MC Evan Jones sets the tone for a line up of globally recognized thought leaders who will grace the podium over the next two days.
#GBSEvent2019
#harambee
#bpesa
#GBS
#BPO
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Come on
@StandardBank
. Check the queue and wait time at Fourways Crossing simply to collect a card. No wonder more and more of us are moving our accounts to
#Capitec
#notacceptable
#poorservice
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#PicknPay
Lonehill. Only 3 tills open.. 6 closed. In 5 minutes you start back packing trolleys
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It was a privilege to arrange six site visits for our Zimbabwean contact centre Association delegates. We met amazing people and witnessed how state-of-the-art technologies are being deployed to provide world class customer experience.
#contactcentre
#ccaz
#callcenter
#CX
All work and no play makes the workplace bleak and grey! CCAZ Contact Centre Knowledge Exchange Program delegates touring the world class Abacus Insurance Contact Centre in South Africa.
@MautsaRinos
@FBCHoldings
@ZimnatOfficial
@NMBBankZim
@OldMutualZW
@Rod_Jones_SA
#Daytwo
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Rod Jones Retweeted
I just had a great conversation with
@Rod_Jones_SA
about the 5 most common
#CX
challenges inside
#ContactCenters
- search for the
#CXFiles
podcast on your podcast app now and hear Rod's interview on Friday morning!
#podcasting
#podcast
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A true Brand is definitely not what we tell our customers. It's what our customers say about us to one another.
#cx
#brandbuilding
#customerservice
#customerexperience
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